Cancellation Policy

Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and still in our possession for most circumstances. Some orders may not be canceled once placed.
  • Shipping Quotes are managed and calculated by the shipping carriers, not FactoryKiaPartsonline. If shipping quotes are incorrect, we will contact you prior to shipping. If the quoted cost was too high, we will refund the difference. If the quoted cost was too low, we will contact you about the price difference. If you decide to cancel the order due to misquoted cost by shipping carrier, parts will fall within our Cancelation policy guidelines.
  • If the cancelled part was special ordered from the manufacturer, and may be returned to the manufacturer, a return fee of 20% will apply.
  • All Accessories, electrical items, painted items, VIN specific items, and some other items cannot be cancelled once ordered.
  • Once shipped, orders will no longer be able to be cancelled for any reason.
  • If you are not sure if an item is returnable or not, please contact us at 631-268-0340, or support@factorykiapartsonline.com prior to placing your order.